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Trust & safety

Prepaying a stranger is scary. Here's why myav is safe.

You pay in crypto up front, so the promises here have to be concrete: failed jobs auto-refund credits, outputs stay private to your account by default, saved faces can be deleted on request and on account deletion, and support goes to a real person.

How a face-swap works

  1. Upload a face

    Pick a clip and upload one clear face photo. It's encrypted the moment it arrives.

  2. We run the swap

    Our GPU pipeline renders your result on dedicated hardware — usually in minutes.

  3. Download your result

    Watch it in your browser and download the file. If it fails, your credits come straight back.

What actually happens

We do not show fake demos or empty placeholders here. If you place an order, this is the real flow.

  1. Step 1

    Encrypted the moment it lands

    Upload one clear face photo. It is encrypted at rest immediately and tied to your account, not published anywhere.

  2. Step 2

    Fails safe with an auto-refund

    The job runs through our GPU pipeline. If the order cannot complete, the failure path refunds credits back to your balance automatically.

  3. Step 3

    Private, watermarked delivery

    When a job succeeds, you watch and download a private result that carries a visible MYAV.AI watermark by default.

Your guarantees

Automatic refund if a job fails

Orders run behind an atomic fail-and-refund path: if a paid job does not reach a finished result, credits are returned to your balance automatically.

Saved faces are deletable

Face data is encrypted at rest, private to your account, deletable on request, and erased again when you delete your account. Generated outputs are purged with account deletion too.

Private, watermarked results by default

Generated outputs are tied to your account rather than publicly shared by default, and every delivered face-swap carries a visible MYAV.AI watermark.

Direct operator support

A stuck deposit or missing order does not disappear into a bot. Support messages go to a real operator through [email protected] and the support form.

What we never do

  • We never sell your photos
  • We never train models on your photos
  • We never send your photos to advertising systems
  • No employee browses your uploads in ordinary operation

Read the full trust & safety policy for the details.

If something goes wrong, you have recourse

Crypto payments can't be reversed by your bank, so we give you a direct line instead. Tell us what happened — a stuck deposit, an undelivered order, anything — and we'll make it right.